Frequently Asked Questions

The cash back allocated is calculated based on the net amount spent after store credits, gift cards and cash back. It excludes shipping charges. You enjoy different cash back percentages according to your membership tiers. Learn more here.

Sale and discounted items are not eligible for earning of cash back. 

The cash back will be credited once your package has shipped and the order marked as complete.

The cash back expires three months from the order completion date. There is strictly no extension of expiry for cash back. 

The cash back is non-transferable and cannot be combined into a single account.

No, the full amount has to be utilised at one go. Alternatively, you can opt to accumulate it for your next order. 

Cash back utilised will not be refunded. We issue store credits for the cash amount spent for returned items.

Items in your cart are not reserved. Your order is only confirmed upon payment during the checkout process. For a smoother checkout experience, we recommend logging into your account prior to carting. 

We accept all major credit and debit cards. Payments are processed via a secure Stripe payment gateway.

All orders are charged in Singapore Dollars (SGD). The exchange rates on our site only serve as a guide and the final amount billed will be based on the market exchange rate charged by your servicing bank.

We encourage you to join the wait list if the item is sold out in your preferred size/colour. This is our way of gauging interest and exploring restock possibilities.

We are not able to combine your orders once payment has been made. Our processes have been streamlined to ensure you receive your items as soon as possible. Please ensure that you have all your desired items in the cart before checkout.

Please add hello@kindtokind.com.sg to your safe list to ensure you receive our correspondences. You can also access your e-invoice via your user account page when you log in.

Preorder items are inventory that has been slightly delayed for multiple reasons such as disruption to the sea freight delivery routes. You can cart these items out with in-stock products and your entire order will ship together when the preorder items have arrived.

We open backorders for popular designs that have sold out. You can cart out a piece for yourself as long as there are slots available. The wait time for backorder items is typically 8 weeks and the estimated arrival time is stated in the description of the product. They ship separately from in-stock products. 

We offer complimentary courier for local orders consisting of either SGD100 worth of in-stock items, or SGD100 of backorder-ed items. A combination of both product types is not applicable. Do note that sale items are not eligible for this promotion.

Malaysia orders are shipped via tracked courier (Ninja Van or J&T Express)

J&T Express is used for the rest of the world.

With the exception of Malaysia, international delivery fees are levied based on the total weight of your purchases. The fees will be automatically calculated upon checkout.

Any additional charges on custom fees or taxes (if applicable) at destination post are to be fully borne by customers.

Self collection is available at our office every Tuesday, 12pm to 5pm.

We are located at:
140 Paya Lebar Road #06-02 Singapore 409015

It takes three to five working days for us to prepare your order for collection. Please wait for the acknowledgement email prior to coming down.

Backorder-ed (BO) items are not in-stock items.

BO items will be shipped out at a later date when they have arrived.

You can view the estimated time of arrival of stocks under the product’s backorder tab.

We do not accept size exchanges. You can return the items for store credits which can be used to purchase either the appropriate size or another design you fancy.

Yes, we accept returns for all non-sale items. You can log into your account and head to your order history page to request for a return. Simply follow the instructions to complete the return.

All return requests have to be submitted within 14 days of receiving the order. All returns packages have to reach our office within 14 days of return request submission. If return package is received after the 14 days period, a restocking fee of $1 per item would be charged.

A gentle reminder that items purchased using store credits are not eligible for returns.

Store credits work just like an e-wallet. They are issued after a return of items. These credits function as cash and enjoy a six-month validity from date of issue.

A gentle reminder that purchases made with store credits would not be eligible for returns.

Suggested wash instructions for your beloved piece are available on the product listing page. Alternatively, click here to view suggested garment care by materials.